You agree that your order is an offer to buy the Products listed in your order under these Sales Terms. All orders must be accepted by New Provisions Racing. After having received your order, we will send you an acknowledgement email with your order number and details of the items you have ordered.
Cancellations will be allowed with 7 business days of the original order date. Once the order has been packaged and a tracking number has been created a cancellation will not be allowed. Special order items cannot be cancelled at any time once the order is processed. Please contact us to check on the status of the item you would like before placing the order.
New Provisions Racing ships via multiple carriers such as FedEx, UPS, USPS, and DHL. We understand that different carriers charge different fees for international customers so please let us know if you prefer a specific carrier. We strive to provide you with the best customer service in this industry. Orders can take up to 12 hours to process. "Free Shipping" transit times may vary based on your geographical location. Shipping cutoff for NPR is 5pm EST. Large items such as hoods, trunks, fendors, seats, etc, are subject to oversize package fees that will need to be collected before shipping.
Free Shipping is only available to the continental United States. Alaska, Hawaii and United States Territories are exempt from free shipping promotions.
Any modifications to an address after the order is placed may be subject to a fee.
Any returns or exchange for refund will be allowed within 30 days from the receipt of your order and must be authorized prior to shipping with an RMA Number. To receive return instructions please email email@example.com and we will get back to you as soon as we can. Once you receive your return instructions please ship out the item at your earliest convenience and provide us with any and all tracking numbers. The customer will be responsible for all shipping fees. Before shipping your product back please make sure you package it up exactly how you received it and in all of its original packaging. All items must be in brand new and resalable condition. Once the item is received it will be inspected and a credit will be issued accordingly. All returns are subject to a 20% restocking fee. Any returns received without an RMA# will be denied. If you have any further questions please feel free to contact us at firstname.lastname@example.org.
We will not accept returns on the following items:
• Items not purchase from New Provisions Racing
• Clearance Items
• Open Items
• Used or Installed Items
• Special Order Items
• Incomplete Items
• Engine Internals
If your order requires any additional requests please call or email us. If you need additional assistance please call or email us so we can tailor to your needs.
All products carry the Manufacturer's warranty. New Provisions Racing is a distributor/reseller of these items and does not manufacture parts in any way. In the unfortunate event of any product failure, all warranty claims must be made through the products original manufacturer and we will be glad to assist with it. Each manufacturer has different guidelines so we appreciate your patience in handling these claims but will do our best to get you a resolution as soon as possible.
New Provisions Racing requests your basic contact information such as name, address, email address, and telephone number in order to properly fill your order. We will never sell, give, or provide this information to any other agency. We get spam e-mail, junk mail, solicitors, and telemarketers too and know how frustrating they can be. We protect your information, so when you place an order with us you can rest assured that it is kept safe and confidential. All credit card transactions are processed on a secure server.
Once an item is returned, your refund and the way your refund is issued will vary depending on the condition of the item and the overall age of the order. Your refund will be issued minus whatever restocking/shipping fees were specified upon receiving your RMA# and return information. Order cancellations will be refunded minus a 10% restocking fee.
Note: It may take between 3-5 business days before your return is received, inspected, and processed.
How Refunds are Issued:
Refunds will be issued to which ever method used to pay. New Provisions Racing will not refund an account we do not have on file or any other separate accounts.
• Refunds issued by Credit Card take 3-5 business days to show on the customers end.
• Refunds by PayPal take 1-2 business days to show on the customers end.
Partial Refunds and Restocking Fees:
As specified in our Returns Policy the customer will be responsible for all shipping fees on a return. All returns are subject to a restocking fee. Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an New Provisions Racing error will be charged a full restocking fee of 20%.