Changing the address to one that is not on the order will have an additional charge of $20. Once the has left the building, UPS or Fedex address change requests run $45 per package and are not guaranteed. We will only charge you the reroute fee if the change is successful. Addresses will not be changed for new first time customers as this protects you and us against possible fraud situations.
If you placed multiple orders and the sum of these orders qualify for free shipping, we unfortunately cannot refund you the cost you paid for shipping. Please take the time to make sure you have everything you need in one order. Often times our order processing has already occurred and packages are shipped prior to receiving your email about combining orders.
New Provisions will do their best to ensure all packages reach the customer on the first shipping attempt even if the customer provided the wrong shipping address. If an order is returned to sender due to an error in the shipping address that the customer provided. It is the customers responsibility to cover the return shipping fees as well as the cost to ship the package a second time. If the address error is in part of New Provisions Racing shipping it incorrectly, New Provisions Racing will pay to reship the package a second time at no additional cost to the customer.
New Provisions Racing ships via multiple carriers such as FedEx, UPS, USPS, and DHL. We understand that different carriers charge different fees for international customers so please let us know if you prefer a specific carrier. We strive to provide you with the best customer service in this industry. Orders can take up to 12 hours to process. Transit times may vary based on your geographical location. Shipping cutoff for NPR is 3pm EST. Large items such as hoods, trunks, fendors, seats, etc, are subject to oversize package fees that will need to be collected after an order is placed, these fees will be collected before we can process your order for shipping.
Free Shipping is only available to the continental United States. Alaska, Hawaii and United States Territories are exempt from free shipping promotions. UPS Ground is not a guaranteed shipping service and is NOT an expedited shipping service. At checkout UPS Ground is the same as Free USPS / Fedex / UPS Ground Shipping. There is no advantage of paying for UPS Ground vs. Free UPS/Fedex/USPS Ground Shipping. If you have the option of Free Shipping, please select Free Shipping.
Expedited Shipping Expedited Shipping options available at checkout are UPS 2nd Day Air, UPS Next Day Air, UPS Next Day Air Saver.
As of March 26, 2020 UPS Service Guarantee has been suspended in the wake of the Coronavirus Pandemic. Any and all payments towards expedted shipping will be non-refundable
Fast N Flat Rate Shipping This is NOT an expedited shipping option. This is a shipping option that we added to help reduce the shipping costs for orders that are under $200. There is NO advantage of selecting this option at checkout for orders that are over $200. Please refer back to our Free Shipping section, if you have the option of free shipping, please select free shipping
Please know that we work with multiple distrubtion centers across the United States. If your order contains items that are split among these warehouses, we will combine all items to a single location before shipping. Doing this will save you multiple customs fees and will ensure your order arrives in a single shipment. We do not and will not make partial shipments internationally. Because of this, please allow for an extra 2-3 business days but up to 7 business days to this item consolidation.
As specified above free shipping is only available to the continental United States. If applicable, additional fees (brokerage, duties, taxes) are collected with your local government/shipping company upon delivery and are not included in the shipping price paid. If you have any questions, please ask in advance. It is very import you do your research when purchasing internationally.
International customers are responsible for ALL import fees including taxes, brokerages and duty fees.